Schooner understands the importance to you and your customers of reliable operations and timely response to service interruptions. Schooner provides two levels of customer support services to address these needs:

Basic Support

• Telephone support: 8:00am - 5:00pm local time weekdays
• Next business day response to email requests outside coverage hours
• Next business day dispatch of replacement parts for customer replaceable units (e.g. storage devices)
• Next business day dispatch of service technician for field replaceable units (e.g. power supplies, controllers)
• Access to software download website for new version upgrades, patches, and fixes for customers current on subscription and support
• Case logging, status updates, progress review

Premium Support

• Telephone support: 24 hours per day, 7 days a week
• Same business day response to email requests
• Same business day dispatch of service technician for any failed part replacement
• Access to software download website for new version upgrades, patches, and fixes for customers current on subscription and support
• Case logging, status updates, progress review

Contact Us

• Telephone support: 877-888-5064
• Email support: support@schoonerinfotech.net